Apuesta Chile respects the right to your privacy, for this reason we have developed security measures so that your personal data is managed according to the applicable data privacy regulations.

Our commitment is to keep your data safe and private, and not to commercialize your information.


What information do we have of users?

We only have information provided voluntarily by users, at the time of registration. This data is necessarily based on the specific function of the services you use on our page.

You willn`t be able to create an account if you don`t register the following information:

- Contact: Name and surname, birth, gender, e-mail and telephone number.

- Financial: To make online payments, we collect information from your bank account and transactions, such as payments to and from your Apuesta Chile account.

- Information from your devices: We and our external providers may automatically extract information from your devices, which can be from your browser or devices.

- Information collected by most browsers or automatically through your devices, such as your IP, types of devices, languages ​​and name of the browser you use.


What do we use your information for?

The data provided, we will use it to operate within our website and use the services available on it, carry out financial transactions, process your registration, adjustments and visualization of your account (Age review and fraud prevention, for example) and to complete regulatory requirements such as anti-fraud reviews and others required by anti-money laundering law.

We take care of user privacy and ensure that we comply with strict regulatory requirements. However, we reserve the right to conduct additional processes to the extent required by law, or to support any legal or criminal investigation.


What we don`t do with your information?

We don`t trade your data with third parties.

We willn`t give your data to third parties for marketing or advertising uses without your prior authorization.




Who can we share your information with?

Your personal information could be processed on behalf of Apuesta Chile, for the following reasons:

Providers for possible voice call or SMS communication services, such as external services, on our behalf.

Payment providers, based on your options to be able to manage your payments, credits and withdrawals.

Anti-fraud, risk and compliance providers, after implementing contractual safeguards to protect your personal data and to be able to comply with our legal requirements.

When required by law or regulation, your personal data may also be disclosed to a relevant governmental, regulatory or legal authority under certain circumstances.

We willn`t share your data with third parties for any other purpose, unless the user has explicit permission for us to do so or it`s permitted by law.


How long do we keep your information?

We store information for as long as is necessary for the purposes explained in this policy. After deactivating your account with us, we will retain your information for as long as necessary to comply with our legal obligations, such as applicable tax revenue laws, anti-money laundering laws, and other required regulatory requirements, as well as to resolve any disputes.


What are your rights?

You can ask us for information about the scope, origin and recipients of the stored data, as well as the purpose of its storage.

You have the right to request a complete rectification and erase your personal data.

You have the right to request additional information about the handling of your personal data.

You also have the right to object to the processing of your data by us in some circumstances such as profiling and to withdraw your consent where you have given it for the use of your information.

However, there are exceptions to these rights. For example, access to personal data may be denied in some circumstances, if available information reveals personal information about another person, or if we are prevented from disclosing such information. Additionally, we may retain data even if you withdraw consent, when we are bound by a legal requirement to process your data, such as the anti-money laundering law, among others.




How to contact us?

If you have any questions about this Security and Privacy policy or our data collection practices, please contact us at WhatsApp or e-mail [email protected] and tell us your questions or suggestions.

Occasionally we will make changes and corrections to this Security and Privacy policy, and we will inform you by posting the changes on the site and sending an e-mail or message about the modifications. We will also give you the opportunity to accept these material changes. The changes will be effective when you upload them to the site and when you accept them.